All livestock comes with a 14 day Stay Alive Guarantee!
However there are a few rules that must be followed:
1. You must follow our acclimation instructions.
2. If you had us ship your items to a UPS/Fedex center for pickup, you must pick the package up within 2 hours of the center opening.
3. Don't delay the delivery of the package in anyway.
4. Don't remove the frag from the mount. If it falls off during shipping you must send us pictures of the item, in the sealed bag.
If you have a livestock death please contact us via our support page, within 14 days of delivery, with clear photos of the item in your tank and on a sheet of paper along with your order number. We will respond within 24 hours, excluding weekends or holidays.
Please don't discard the livestock until we give you the ok as we may require you to send the dead livestock back for a refund.
We use the delivery time and date stated on the tracking information as the delivery time and date. So even if the carrier delays your package you still receive the 14 day Stay Alive Guarantee.
We will issue you a refund for any dead livestock once it has been properly submitted and approved. Shipping fees are non-refundable.