Lets face it we are human and although rare mistakes do happen. If you receive a damaged item, wrong item, or have a missing item please contact us within 24 hours of delivery. We will need pictures of any damaged or wrong items, and possibly pictures of the box with the box size. Please KEEP the box and packaging materials, in case the shipping company needs to inspect it. If you're missing an item or received the wrong item we will give you a refund for that item or ship you the correct item. Missing Livestock items will be refunded, due to shipping costs we can't resend a missing livestock item. If you received the wrong item we may have you send the wrong item back, we will cover return shipping, before a refund or replacement is given.